Privacy policy

Effective Date: November 11, 2026

Aromara ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when visiting or purchasing from https://www.aromara.us (the "Website").

Aromara is the online retail brand operated by Zhengzhou Rishuo Trading Co., Ltd., a business based in Zhengzhou, Henan Province, China.

For the purposes of this Privacy Policy, Zhengzhou Rishuo Trading Co., Ltd. is responsible for the personal information collected through https://www.aromara.us, subject to applicable privacy laws.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. Personal Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Contact Information

Name
Billing and shipping addresses
Email address
Phone number

Order and Transaction Information

Products purchased or considered
Order details and purchase history
Payment status and transaction-related information

Payment information is processed by our payment service providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

Account and Website Information

Account details, if you create an account
Browser type and device information
IP address
Pages viewed and interactions with our Website
Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders.
Arrange shipping and provide order updates.
Process payments, returns, refunds, and exchanges.
Respond to customer service requests.
Maintain and improve our Website and shopping experience.
Detect and prevent fraud, abuse, or unauthorized activity.
Comply with legal and regulatory obligations.
Send marketing communications where permitted by law and subject to your preferences.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, understand Website usage, and support advertising or analytics.

You may manage available cookie preferences through the cookie controls provided on our Website, where available. You can also adjust your browser settings to restrict or delete cookies. Disabling certain cookies may affect Website functionality.

4. How We Share Information

We may share personal information with service providers and business partners when necessary to operate our business, including:

Shopify, which provides our e-commerce platform.
Payment processors that handle transactions.
Shipping and fulfillment providers.
Customer support and communication providers.
Analytics and advertising service providers, where applicable.
Professional advisers, regulators, or authorities when legally required.

We do not sell personal information in exchange for money. Certain data sharing for targeted advertising or analytics may be treated as a "sale" or "sharing" under some U.S. state privacy laws. Where applicable, you may exercise your relevant opt-out rights through the privacy choices available on our Website or by contacting us.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods depend on the type of information and the purpose for which it was collected.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain targeted advertising or data sharing activities.
Withdraw consent where processing is based on consent.
Appeal a privacy request decision where required by law.

To submit a privacy request, contact us at [email protected].

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable privacy laws.

8. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

9. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

10. International Data Processing

Aromara is operated by Zhengzhou Rishuo Trading Co., Ltd. in China, with order fulfillment in the United States.

Depending on the services involved, personal information may be processed in different countries. Where required, we take appropriate steps to handle such information in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

The latest version will be posted on this page with its effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Legal Business Name: Zhengzhou Rishuo Trading Co., Ltd.
Store Brand: Aromara
Email: [email protected]

Business Operating Address:

Room 58, 17th Floor, Unit 1, Building 1, No.102 Hongye Road, Zhengzhou High-Tech Industrial Development Zone, Zhengzhou City, Henan Province, 450066, P.R. China.

Website: https://www.aromara.us