Refund policy

Effective Date: November 11, 2026

At Aromara, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the following return and refund guidelines.

Aromara is the online retail brand operated by Zhengzhou Rishuo Trading Co., Ltd., a business based in Zhengzhou, Henan Province, China.

1. Return Window

You may request a return, refund, or exchange within 30 days of receiving your order.

To be eligible for a standard return, items must generally be:

  • Unused and in their original condition.

  • In their original packaging, with original accessories where applicable.

  • Accompanied by proof of purchase or a valid order number.

2. Cosmetics and Personal Care Products

For hygiene and safety reasons, opened, used, or unsealed cosmetics and personal care products are generally not eligible for returns due to a change of mind.

However, if a product arrives damaged, defective, incorrect, or materially different from its description, please contact us. We will review the issue and provide an appropriate resolution in accordance with applicable law.

3. How to Request a Return

Before sending an item back, please contact our customer support team:

Email: [email protected]

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos or other supporting information, if the item is damaged, defective, or incorrect.

Please wait for return instructions and authorization before shipping an item back.

4. Return Shipping

For approved returns due to a change of mind, customers are generally responsible for return shipping costs.

If the return is due to an item that arrived damaged, defective, incorrect, or materially different from its description, Aromara will cover the reasonable return shipping costs. Please contact us before returning the item so that we can provide return instructions and arrange the appropriate shipping solution.

5. Return Address

Approved returns are handled at our U.S. returns facility:

5070 S 150th Plz
Omaha, NE 68137
United States

Please contact us before sending any return. We will confirm the return instructions and any applicable requirements.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. After processing, your bank or payment provider may require additional time to post the funds to your account.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us at [email protected].

Exchanges are subject to product availability and approval. If an exchange is not available, we will discuss an appropriate alternative with you.

8. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped. If the order has already shipped, our return policy will apply.

9. Contact Us

For return, refund, or exchange assistance:

Legal Business Name: Zhengzhou Rishuo Trading Co., Ltd.
Store Brand: Aromara Customer Support
Email: [email protected]

Business Operating Address:

Room 58, 17th Floor, Unit 1, Building 1, No.102 Hongye Road, Zhengzhou High-Tech Industrial Development Zone, Zhengzhou City, Henan Province, 450066, P.R. China.

U.S. Returns Facility:

5070 S 150th Plz, Omaha, NE 68137, United States.