Terms of service

Effective Date: November 11, 2026

Welcome to Aromara. These Terms of Service ("Terms") govern your access to and use of https://www.aromara.us (the "Website") and any purchases made through it.

By accessing our Website or placing an order, you agree to these Terms. If you do not agree, please do not use our Website.

1. About Aromara

Aromara is an online retail brand operated by Zhengzhou Rishuo Trading Co., Ltd., an independently operated business based in Zhengzhou, Henan Province, China.

The company operates the website https://www.aromara.us and offers beauty, skincare, cosmetics, fragrance, and personal care products from third-party brands.

For purchases made through this Website, Zhengzhou Rishuo Trading Co., Ltd. is the business operating the Aromara online store and handling customer service, order coordination, returns, and refunds.

All orders are fulfilled and shipped from our U.S. fulfillment warehouse:

5070 S 150th Plz
Omaha, NE 68137
United States.

Our business operating location in China and our U.S. fulfillment location are different.

We sell products from third-party brands. Unless expressly stated otherwise, Aromara is not the manufacturer, brand owner, or official direct-operated website of those third-party brands.

Brand names, trademarks, and product images belong to their respective owners and are used to identify and describe the products offered for sale.

2. Eligibility and Website Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website for fraudulent or unlawful activities.

  • Interfere with the operation or security of the Website.

  • Attempt to gain unauthorized access to our systems.

  • Submit false or misleading order or account information.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, and other information.

However, product packaging, colors, images, and descriptions may vary slightly due to manufacturer updates, display settings, or other factors.

Product availability is subject to change without notice.

If a product is materially different from its description or arrives damaged or defective, please contact us for assistance under our Returns & Refunds Policy.

4. Pricing and Payment

All prices and applicable charges are displayed on the Website and at checkout.

Prices, promotions, and product availability may change without prior notice. The price applicable to your order is the price displayed when you complete checkout, subject to any correction required by law.

Payment must be successfully authorized before an order can be processed.

Payments are handled through the payment methods and payment service providers made available at checkout.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review, refuse, or cancel an order where permitted by law, including in cases involving suspected fraud, payment authorization issues, pricing or listing errors, or product unavailability.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Shipping and Delivery

All orders placed through Aromara are fulfilled and shipped from our U.S. warehouse:

5070 S 150th Plz
Omaha, NE 68137
United States.

Orders are generally processed within 1–3 business days. Standard delivery is generally estimated at 3–5 business days after shipment.

The estimated total delivery time is approximately 4–8 business days.

Shipping charges and applicable delivery estimates are displayed on our Shipping Policy and at checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carriers, weather, holidays, or other circumstances outside our reasonable control.

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Customers should contact [email protected] before sending items back. Certain opened or used cosmetics and personal care products may not be eligible for change-of-mind returns due to hygiene and safety considerations.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

8. Intellectual Property

The Website's design, text, graphics, logos, and other content, except third-party brand materials, are owned by or licensed to Aromara and are protected by applicable intellectual property laws.

Third-party trademarks and brand materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit Website content without appropriate authorization.

9. Third-Party Services and Links

Our Website may use or link to third-party services, including payment, shipping, analytics, and social media services.

We are not responsible for the independent terms, policies, or practices of third-party services. Your use of those services may be subject to their own terms.

10. Limitation of Liability

To the extent permitted by applicable law, Aromara will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website or purchased products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

11. Indemnification

To the extent permitted by applicable law, you agree not to misuse the Website or violate these Terms in a way that causes harm to Aromara or others.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by law.

13. Governing Law

These Terms are subject to applicable laws and regulations. Nothing in these Terms removes any mandatory consumer rights or legal protections that apply to you.

14. Contact Information

For questions about these Terms, orders, or our services, contact:

Legal Business Name: Zhengzhou Rishuo Trading Co., Ltd.
Store Brand: Aromara Customer Support
Email: [email protected]

Business Operating Address:

Room 58, 17th Floor, Unit 1, Building 1, No.102 Hongye Road, Zhengzhou High-Tech Industrial Development Zone, Zhengzhou City, Henan Province, 450066, P.R. China.

U.S. Fulfillment Address:

5070 S 150th Plz, Omaha, NE 68137, United States.

Website: https://www.aromara.us