Shipping policy

Effective Date: November 11, 2026

At Aromara, we work to process and deliver your orders as efficiently as possible. Please review our shipping information before placing an order.

Aromara is the online retail brand operated by Zhengzhou Rishuo Trading Co., Ltd., a business based in Zhengzhou, Henan Province, China.

Our business operating location in China and our U.S. order fulfillment location are different.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to contact you.

2. Shipping Origin

All orders placed through Aromara are fulfilled and shipped from our U.S. warehouse:

5070 S 150th Plz
Omaha, NE 68137
United States

Aromara is an independently operated online retailer. Our products are shipped from our U.S. fulfillment location; this does not mean that every product is manufactured in the United States.

3. Shipping Rates

Our standard shipping rates are:

  • Orders under $50: $8 standard shipping.

  • Orders of $50 or more: Free standard shipping.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery is generally estimated at 3–5 business days.

The estimated total time from order placement to delivery is approximately 4–8 business days, including processing time.

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, incorrect shipping information, or other circumstances outside our control.

5. Order Tracking

When your order ships, we will provide a shipping confirmation email containing tracking information when available.

Please allow time for the carrier's tracking system to update after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected]. We cannot guarantee that address changes can be made after an order has entered processing or has shipped.

7. Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us at [email protected] with your order number and relevant details.

We will review the issue and work with the shipping carrier where appropriate.

8. Contact Us

For shipping questions or assistance, please contact:

Legal Business Name: Zhengzhou Rishuo Trading Co., Ltd.
Store Brand: Aromara Customer Support
Email: [email protected]

Business Operating Address:

Room 58, 17th Floor, Unit 1, Building 1, No.102 Hongye Road, Zhengzhou High-Tech Industrial Development Zone, Zhengzhou City, Henan Province, 450066, P.R. China.

U.S. Fulfillment Address:

5070 S 150th Plz, Omaha, NE 68137, United States.